Question 1

How to use the Praiz AI Templates?

Accepted Answer

What can you do with IA Praiz Templates?

Detect information, or an answer to a question, automatically: no need to listen to a call again.
Record this information in a Note that will be saved on the Contact/Company/Opportunity sheet in the CRM: no more need to take notes
Automatically fill in one or more CRM fields with this information: no need to fill in fields manually.

All this automatically, for each call, and without any action on the part of the user 👌

How do I create a Template?

Access Templates from Settings > Templates > then Click on Add template to create your Template

1️⃣ Add a first Field by clicking on Add field.
2️⃣ Select a Field type (the response format): this can be a list (Bullet points), a short text (Short text) or a paragraph (Long text), a number (Number), a Yes/No response (Boolean) or one or more values from a list (Single/Multiple options).
3️⃣ Detail the information you want to extract in the Field Prompt field

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How do I launch a data extraction using the Templates function?

4️⃣ Click on ✨ Extract to ask the AI to extract the information (this will take between 5 and 30 seconds approximately).
5️⃣ You can view the results and edit the information if required.
6️⃣ Click on Push to CRM to send the information to your CRM!

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Question 2

Slack

Accepted Answer

Praiz Slack App

1️⃣ Add the Slack app

Go to Settings
Go to Integrations
Select Slack
Click on Add to Slack

2️⃣ Configure a Slack channel for notifications

Go to Slack
On the applications menu, click on Browse apps

Go to the Apps tab
Search for Praiz
Click on Praiz
Create a new Slack channel to receive the Praiz notifications, you can name it #praiz-notifications for example
Click on Add to this channel

||| ⚠️ You must connect Praiz with a public Slack channel, private channels cannot be used to receive Praiz notifications for now.

Add the Praiz app to a (public) channel

3️⃣ Configure Notifications

Go back to Praiz : app.praiz.io
Go to Settings
Go to Notifications
Tick ON or OFF notifications for Calls, Comments and/or Mentions

| ℹ️ Please make sure that you use the same email address on both Slack and Praiz, otherwise mentions will be displayed as "@none mentioned you"

Question 3

Connect HubSpot with Praiz

Accepted Answer

This native integration between Praiz and HubSpot will save you time, you won't have to manually log calls or meeting notes anymore!

What you can do with this integration:

Log Notes

Praiz will log a note with AI-powered summary & AI Templates, along with a URL link to the recording replay

Fill-up any property

Praiz can fill-up any standard or custom property

This is what a Praiz summary log looks like in HubSpot:

User Permissions Prerequisites

Each user must have the following permissions enabled for the integration to be configurable. You can access this from HubSpot Settings > Users & Teams, and then hover on a user, and click on Edit permissions for every user :

| in CRM > CRM objects > Notes | in Marketing > Lists | in Account > Settings access | | ---- | | | | App Marketplace access should be ON | | | | Asset Marketplace access should be ON | | Notes should be ON (View and Edit for All notes) | Lists should be ON (with both View and Edit rights) | Edit property settings should be ON | | CRM > CRM Objects > Notes

Question 4

How to record Microsoft Teams meetings?

Accepted Answer

| This article is about recording Microsoft Teams meetings

Prerequisites

Each Praiz user must connect their Outlook calendar (your Teams Administrator or IT team might need to individually approve each request).
Praiz supports SSO login via Teams (but it’s also possible to create an email/password combination).

What permissions are required?

Praiz only requires read-only access to the Outlook calendar to retrieve meeting details (title and participant email addresses).
Praiz does not have write access to Outlook.
Praiz does not have any access to the rest of your Teams organization.

Step 1 - Connect your Calendar

Go to Settings > Calendar
Connect your Google Calendar or Outlook Calendar

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Step 2 - Configure recordings settings

By default we record only meetings with external participants, you can also toggle recording ON or OFF for every single meeting.

Step 3 - Join your Teams meeting, and admit the Praiz Meeting Assistant participant

By default, the Praiz Meeting Assistant will wait in the lobby until he host admits Praiz into the meeting.

|| If you do not admin the Praiz Meeting Assistant in the meeting, we won't be able to record your meeting.

|| The Meeting Assistant can ask to join the meeting 1 or 2 minutes early, or right at the event starting time.

Question 5

Aircall

Accepted Answer

How to connect Praiz and Aircall?

Here is a tutorial to guide you through the configuration steps:

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Prerequisites

Your need to be an admin on Aircall to configure the integration
All users must use the same email address on both Aircall and Praiz

Setup steps

It will take only 1 minute, please follow these easy steps:

From Praiz, go to the Settings, then Integrations tab
click on **Connect, **you will be redirected to your Aircall Dashboard
click on Authorize
click on Add numbers to select which numbers should be connected with Praiz :
select the numbers, then click on Confirm
validate by clicking on Add numbers
you should see a success notification, confirming the integration between Aircall and Praiz is successfully configured ✅

All the new Aircall recordings from your team (for the Numbers you added) will now be imported automatically to Praiz, immediately after the call ends.

Question 6

Ringover

Accepted Answer

| By integrating Ringover into Praiz, you’ll be able to:

Automatically import Ringover recordings into Praiz
Play back recordings directly in Praiz

* Now, let’s move on to integrating the tool

Prerequisites

You’ll need a Ringover Business or Advanced plan in order to use this integration.
The integration needs to be installed by a Ringover and Praiz administrator account
The same email addresses must be used for Ringover and Praiz
Recordings must be enabled in Ringover

Enable the “After-Call Work” webhook

Head to your Dashboard and go to the Webhook section, then enable the “Call Event” webhook by enabling the toggle:
Enter the following URL into the “After-Call Work” webhook: https:// app.praiz.io/ringover/webhook/recordings/CompanyName
You need to replace the Company Name with the one found on your Praiz Homepage here:

Get your Praiz company account name

Generate an API key

Follow these steps to generate an API key the link

Go to the Ringover Dashboard, on the API section : https://dashboard.ringover.com/api
Click on Generate an API key
Name your API key
Make sure to toggle ON the rights in both Read and Write for everything

Create a Ringover API Key for Praiz

Connect Ringover with Praiz

Go to http://app.praiz.io, the web

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